Do you want more customers who are raving fans?
You know the customer I’m talking about, they were fun to work for, they appreciated what you did, they paid you quickly and they are referring other people to you – how good would your business be if you only dealt with these customers?
To find them starts with your marketing – know who they are and set your marketing up to attract them to your business.
And when they contact you have a process that wow’s them. Sales is not just a numbers game, the real champions at sales know it’s a relationship game. If the prospect trusts you and the service that your business provides they will buy from you, if they don’t they won’t – price is important but not at the top of most people’s lists.
After they have bought you have the chance to create a raving fan by delivering a service that exceeds their expectation. Fail to do this and the customer won’t come back, get it right and the customer will come back with their friends multiplying your business.
Many business owners don’t think about and build process for all of these stages in the customer journey.
❌ The sales based owner makes lots of sales but often fails to have systems in place to deliver what they have promised and wonders why customers aren’t satisfied and don’t come back
❌ The technician based owner delivers outstanding service that blows the mind of the customer but wonders why they don’t have enough customers.
✅ The answer is that neither of them has planned and delivered on the customers journey from learning about you for the first time to raving about the service you provided.
In our coaching program we help you develop a unique process to lead the customer through their journey with your business. Want to find out more? use the green button to book a time in my diary to chat.
Talk soon
You know the customer I’m talking about, they were fun to work for, they appreciated what you did, they paid you quickly and they are referring other people to you – how good would your business be if you only dealt with these customers?
To find them starts with your marketing – know who they are and set your marketing up to attract them to your business.
And when they contact you have a process that wow’s them. Sales is not just a numbers game, the real champions at sales know it’s a relationship game. If the prospect trusts you and the service that your business provides they will buy from you, if they don’t they won’t – price is important but not at the top of most people’s lists.
After they have bought you have the chance to create a raving fan by delivering a service that exceeds their expectation. Fail to do this and the customer won’t come back, get it right and the customer will come back with their friends multiplying your business.
Many business owners don’t think about and build process for all of these stages in the customer journey.
❌ The sales based owner makes lots of sales but often fails to have systems in place to deliver what they have promised and wonders why customers aren’t satisfied and don’t come back
❌ The technician based owner delivers outstanding service that blows the mind of the customer but wonders why they don’t have enough customers.
✅ The answer is that neither of them has planned and delivered on the customers journey from learning about you for the first time to raving about the service you provided.
In our coaching program we help you develop a unique process to lead the customer through their journey with your business. Want to find out more? use the green button to book a time in my diary to chat.
Talk soon
